At Water for Health we aim to dispatch your order in a timely manner and are able to offer free* (economy) delivery throughout the EU. We also offer upgraded delivery service options for those who wish to receive their order quicker.
Water for Health import products from all over the world and there could be times when a product is briefly out of stock due to timescales from ordering, to delivery. We aim to mark items out of stock immediately so they cannot be purchased but should the item be out of stock and not reflected on the website, we will notify you immediately or within one working day to provide an estimated delivery date. If that is not an option we will gladly issue a full refund.
If you have a special delivery requirement then please call us on +44 (0) 1764 662111 prior to placing your order, or use the Contact Us form on the web site, and we will do our best to assist.
You will receive an email notifying you of dispatch and should a tracking number be available it will also be provided.
On occasions and at our discretion we will upgrade your order to the faster service but never a slower one.
For UK orders we offer the following 2 services.
We use a variety of shipping companies including Fedex, Interlink Express, Parcel Force, Royal Mail and TNT depending on what you have ordered. We aim to dispatch orders the same or next working day. Should the items be sent with Royal Mail it will be on their tracked 48 hour service and will require a signature for orders over £100 value. If a courier service is used, it will be dispatched on a 48 hour service. All courier orders will require a signature and work Monday to Friday. These timescales are provided as a guide and not guaranteed.
For those who choose to pay for the upgrade we continue to use a variety of shipping companies including Fedex, Interlink Express, Parcel Force, Royal Mail and TNT depending on what you have ordered. For orders on this service placed before 2pm on a Monday to Friday will be dispatched same day or for orders after 2pm they will be dispatched the next working day. Orders placed on a Saturday or Sunday will be dispatched on the following Monday. Should the items be sent with Royal Mail it will be on their tracked 24 hour service and will require a signature for orders over £100 value. This is not a guaranteed next day delivery service therefore we state 1-2 days. If a courier service is used, it will be dispatched on a 24 hour service. All courier orders will require a signature. Delivery companies normally deliver between Monday and Friday however you may receive a Saturday or Sunday delivery but this is not normal or guaranteed.
For EU countries we offer the following three service.
Again like the UK we use a variety of shipping companies including DPD, Royal Mail and TNT depending on what you have ordered. We aim to dispatch orders the same or next working day. The service chosen depends on order value, product weight and destination. Should the items be sent with Royal Mail delivery can take up to 20 working days but are often received a lot sooner, particularly for near European countries. Some orders will be sent with a courier and delivery timescales are up to 10 working days. These timescales are provided as a guide and not guaranteed. Orders under £50 do not require a signature and this service is not tracked.
Your order will be sent with DPD, TNT, UPS or Parcel Force on a fully tracked service. Orders received before 12noon will be dispatched the same working day, otherwise it will be the next working day. Guideline delivery timescales will vary from country to country in the EU. Delivery timescales to your country are detailed below. A signature will be required at the time of delivery. Delivery is normally between Monday and Friday. Estimated timescales are based on a working week excluding the day of receipt of your order.
|Transit Time||Transit Time||Transit Time|
|Republic of Ireland||2 days||Spain||4 days||Finland||5 days|
|France||2 days||Portugal||5 days||Sweden||5 days|
|Belgium||2 days||Greece||8 days||Estonia||6 days|
|Luxenbourg||2 days||Hungary||5 days||Latvia||6 days|
|Netherlands||2 days||Slovakia||5 days||Lithuania||6 days|
|Germany||2 days||Slovenia||5 days||Romania||8 days|
|Denmark||3 days||Croatia||5 days||Bulgaria||8 days|
|Italy||4 days||Czech Republic||4 days||Malta||8 days|
|Austria||3 days||Poland||5 days||Cyprus||8 days|
There will be a flat rate charge for all shipping outside the EU. Orders for less than £100.00 value and less than 2kg in weight will be dispatched by Royal Mail. Orders weighing over 2kg or over £100.00 in value will be dispatched by courier on a fully tracked, signed for service. It is the responsibility of purchasers to satisfy themselves that the goods they are ordering can be imported into their country. Import duties may be required in the country of delivery which will be the responsibility of the receiver of the order. Water for Health Ltd will not be responsible for delays caused due to customs delays in the country of the customer.
*Free shipping only applies for first delivery attempt. Should your order be returned to us you are expected to pay for the next delivery attempt or your order will be refunded. Do not hesitate to contact us if you have any queries regarding this.