FREE - UK and ROI Delivery
7 Point - Guarantee

Delivery Information

We aim to dispatch your order in a timely manner and are able to offer free* (economy) delivery throughout the UK and the Republic of Ireland. We also offer upgraded delivery service options for those who wish to receive their order quicker.

We import products from all over the world and there could be times when a product is briefly out of stock due to timescales from ordering, to delivery. We aim to mark items out of stock immediately so they cannot be purchased but should the item be out of stock and not reflected on the website, we will notify you immediately or within one working day to provide an estimated delivery date. If that is not an option we will gladly issue a full refund.

If you have a special delivery requirement then please call us on +44 (0) 1764 662111 prior to placing your order, or use the Contact Us form on the web site, and we will do our best to assist.

You will receive an email notifying you of dispatch and should a tracking number be available it will also be provided.

On occasions and at our discretion we will upgrade your order to the faster service but never a slower one.

UK Shipping

For UK orders we offer the following 2 services.

Free Economy UK*

We use a variety of shipping companies including DPD, Royal Mail and TNT depending on what you have ordered. We aim to dispatch orders the same or next working day. Should the items be sent with Royal Mail it will be on their tracked 48 hour service and will require a signature for orders over £100 value. If a courier service is used, it will be dispatched on a 48 hour service. All courier orders will require a signature and will usually be delivered Monday to Friday. These timescales are provided as a guide and are not guaranteed.

Express 1 to 2 Working Days UK £2.75

For those who choose to pay for the upgrade we continue to use a variety of shipping companies including DPD, Royal Mail and TNT depending on what you have ordered. Orders on this service placed before 12 noon on a Monday to Friday will be dispatched same day or for orders after 12 noon they will be dispatched the next working day. Orders placed on a Saturday or Sunday will be dispatched on the following Monday. Should the items be sent with Royal Mail it will be on their tracked 24 hour service and will require a signature for orders over £100 value. This is not a guaranteed next day delivery service therefore we state 1-2 days.  If a courier service is used, it will be dispatched on a 24 hour service. All courier orders will require a signature.   Delivery companies normally deliver between Monday and Friday however you may receive a Saturday or Sunday delivery but this is not normal or guaranteed.

Republic of Ireland Shipping

For Republic of Ireland orders we offer the following 2 services.

Free Economy Republic of Ireland*

We use a variety of shipping companies including DPD, Royal Mail and TNT depending on what you have ordered. We aim to dispatch orders the same or next working day. The service chosen depends on the order value and product weight. Should the items be sent with Royal Mail delivery can take up to 20 working days but are often received a lot sooner.

Express 2 Working Days £2.75

For those who choose to pay for the upgrade we wil use DPD courier. Orders on this service placed before 12 noon on a Monday to Friday will be dispatched same day or for orders after 12 noon they will be dispatched the next working day. Orders placed on a Saturday or Sunday will be dispatched on the following Monday.  Delivery companies normally deliver between Monday and Friday however you may receive a Saturday or Sunday delivery but this is not normal or guaranteed. The timescales are provided as a guide and are not guaranteed 

International Shipping

European Union (EU) £5.75 (Except Republic of Ireland - see above)

There will be a flat rate charge of £5.75 for countries in the EU. Again like the UK we use a variety of shipping companies including DPD, Royal Mail and TNT depending on what you have ordered. We aim to dispatch orders the same or next working day. Orders received before 12 noon will be dispatched the same working day, otherwise it will be the next working day.The service chosen depends on order value, product weight and destination. Should the items be sent with Royal Mail delivery can take up to 20 working days but are often received a lot sooner, particularly for near European countries. Some orders will be sent with a courier and delivery timescales are up to 10 working days. Guidline delivery times will vary from country to country in the EU. Delivery timescales to your country are listed below. These timescales are provided as a guide and not guaranteed. Estimated timescales are based on a working week excluding the day of receipt of your order.

    Transit Time     Transit Time     Transit Time
Republic of Ireland 2 days   Spain   4 days   Finland   5 days
France   2 days   Portugal   5 days   Sweden   5 days
Belgium    2 days   Greece   8 days   Estonia   6 days
Luxenbourg 2 days   Hungary   5 days   Latvia   6 days
Netherlands 2 days   Slovakia   5 days   Lithuania   6 days
Germany   2 days   Slovenia   5 days   Romania   8 days
Denmark   3 days   Croatia   5 days   Bulgaria   8 days
Italy   4 days   Czech Republic 4 days   Malta   8 days
Austria   3 days   Poland   5 days   Cyprus   8 days

Rest of the World £25.00

There will be a flat rate charge for all shipping outside the EU. Orders for less than £100.00 value and less than 2kg in weight will be dispatched by Royal Mail. Orders weighing over 2kg or over £100.00 in value will be dispatched by courier on a fully tracked, signed for service. It is the responsibility of purchasers to satisfy themselves that the goods they are ordering can be imported into their country. Import duties may be required in the country of delivery which will be the responsibility of the receiver of the order. Water for Health Ltd will not be responsible for delays caused due to customs delays in the country of the customer. If the receiver fails to collect the parcel from customs/post office/collection point and it is returned to us we will not refund the £25 postage charge.

*Free shipping only applies for first delivery attempt. Should your order be returned to us you are expected to pay for the next delivery attempt or your order will be refunded. Do not hesitate to contact us if you have any queries regarding this.