Terms & Conditions
Please read these terms carefully. We advise you to print and retain a copy of them for your reference.
This website is owned and operated by Water For Health Ltd, Buchanan House, Auchterarder, PH3 1AJ. If you need to contact us, please email us through our Contact Us page or call customer services on 01764 662111.
- VAT number: 897791244
- Company registration number: SC 313226
Placing an order with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that your order has been accepted and a contract is made between us, subject to confirmation of payment and in accordance with our terms and conditions. We will not take payment from you until your order is accepted. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.
Delivery & shipping
Free Shipping for orders over £40
£4.75 Shipping for orders under £40
We use a variety of shipping companies including DPD, Royal Mail and TNT depending on what you have ordered. We aim to dispatch orders the same or next working day. Should the items be sent with Royal Mail it will be on their tracked 48 hour service and will require a signature for orders over £100 value. If a courier service is used, it will be dispatched on a *next day service. All courier orders will require a signature and will usually be delivered Monday to Friday. *Delivery companies normally deliver between Monday and Friday however you may receive a Saturday or Sunday delivery but this is not normal or guaranteed.These timescales are provided as a guide and are not guaranteed.
DUE TO THE CURRENT PROBLEMS WITH SHIPPING TO THE EU WE HAVE TEMPORARILY SUSPENDED DELIVERIES OF SUPPLEMENTS TO THE EU. EU CUSTOMERS CAN ORDER WATER PRODUCTS ON OUR BIOCERA WEBSITE BIOCERA.CO.UK WE APOLOGISE TO ALL OUR EU CUSTOMERS.
European Union (EU) £9.75
There will be a flat rate charge of £9.75 for countries in the EU. UK has now left the EU therefore VAT/import duties/handling charges may be required in the country of delivery which will be the responsibility of the receiver of the order. Water for Health Ltd will not be responsible for delays caused due to customs delays in the country of the customer. If the receiver fails to collect the parcel from customs/post office/collection point and it is returned to us we will not refund the £9.75 postage charge. It is the responsibilty of purchasers to satisfy themselves that the goods they are ordering can be imported into their country. Again like the UK we use a variety of shipping companies including DPD, Royal Mail and TNT depending on what you have ordered. We aim to dispatch orders the same or next working day. Orders received before 12 noon will be dispatched the same working day, otherwise it will be the next working day.The service chosen depends on order value, product weight and destination. Should the items be sent with Royal Mail delivery can take up to 20 working days but are often received a lot sooner, particularly for near European countries. Some orders will be sent with a courier and delivery timescales are up to 10 working days. Guidline delivery times will vary from country to country in the EU. Delivery timescales to your country are listed below. These timescales are provided as a guide and not guaranteed. Estimated timescales are based on a working week excluding the day of receipt of your order.
|Transit Time||Transit Time||Transit Time|
|Republic of Ireland||2 days||Spain||4 days||Finland||5 days|
|France||2 days||Portugal||5 days||Sweden||5 days|
|Belgium||2 days||Greece||8 days||Estonia||6 days|
|Luxenbourg||2 days||Hungary||5 days||Latvia||6 days|
|Netherlands||2 days||Slovakia||5 days||Lithuania||6 days|
|Germany||2 days||Slovenia||5 days||Romania||8 days|
|Denmark||3 days||Croatia||5 days||Bulgaria||8 days|
|Italy||4 days||Czech Republic||4 days||Malta||8 days|
|Austria||3 days||Poland||5 days||Cyprus||8 days|
Rest of the World £25.00There will be a flat rate charge for all shipping outside the EU. Orders will be dispatched on a fully tracked service. It is the responsibility of purchasers to satisfy themselves that the goods they are ordering can be imported into their country. Import duties may be required in the country of delivery which will be the responsibility of the receiver of the order. Water for Health Ltd will not be responsible for delays caused due to customs delays in the country of the customer. If the receiver fails to collect the parcel from customs/post office/collection point and it is returned to us we will not refund the £25 postage charge.
*Free shipping only applies for first delivery attempt. Should your order be returned to us you are expected to pay for the next delivery attempt or your order will be refunded. Do not hesitate to contact us if you have any queries regarding this.
Cancellation and returns
You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer customers in the future. If you cancel, you must return the goods to us at your own expense and in original packaging to protect against damage. We will refund the value of products. If you fail to return the goods, we will collect them and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. This cancellation policy does not affect your legal rights.