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Delivery Information

We aim to dispatch your order in a timely manner and are able to offer free (economy) delivery throughout the UK for orders over £40.

We import products from all over the world and there could be times when a product is briefly out of stock due to timescales from ordering, to delivery. We aim to mark items out of stock immediately so they cannot be purchased but should the item be out of stock and not reflected on the website, we will notify you immediately or within one working day to provide an estimated delivery date. If that is not an option we will gladly issue a full refund.

If you have a special delivery requirement then please call us on +44 (0) 1764 662111 prior to placing your order, or use the Contact Us form on the web site, and we will do our best to assist.

You will receive an email notifying you of dispatch and should a tracking number be available it will also be provided.

On occasions and at our discretion we will upgrade your order to the faster service but never a slower one.

International Shipping

DUE TO THE CURRENT PROBLEMS WITH SHIPPING FOOD SUPPLEMENTS TO THE EU WE HAVE TEMPORARILY SUSPENDED  DELIVERIES OF SUPPLEMENTS TO THE EU. EU CUSTOMERS CAN STILL ORDER WATER PRODUCTS. WE APOLOGISE TO ALL OUR EU CUSTOMERS.

European Union (EU) £9.75

There will be a flat rate charge of £9.75 for countries in the EU. UK has now left the EU therefore VAT/import duties/handling charges may be required in the country of delivery which will be the responsibility of the receiver of the order. Water for Health Ltd will not be responsible for delays caused due to customs delays in the country of the customer. If the receiver fails to collect the parcel from customs/post office/collection point and it is returned to us we will not refund the £9.75 postage charge.  It is the responsibilty of purchasers to satisfy themselves that the goods they are ordering can be imported into their country.

Again like the UK we use a variety of shipping companies including DPD, Royal Mail and TNT depending on what you have ordered. We aim to dispatch orders the same or next working day. Orders received before 12 noon will be dispatched the same working day, otherwise it will be the next working day.The service chosen depends on order value, product weight and destination. Should the items be sent with Royal Mail delivery can take up to 20 working days but are often received a lot sooner, particularly for near European countries. Some orders will be sent with a courier and delivery timescales are up to 10 working days. Guidline delivery times will vary from country to country in the EU. Delivery timescales to your country are listed below. These timescales are provided as a guide and not guaranteed. Estimated timescales are based on a working week excluding the day of receipt of your order.

    Transit Time     Transit Time     Transit Time
Republic of Ireland 2 days   Spain   4 days   Finland   5 days
France   2 days   Portugal   5 days   Sweden   5 days
Belgium    2 days   Greece   8 days   Estonia   6 days
Luxenbourg 2 days   Hungary   5 days   Latvia   6 days
Netherlands 2 days   Slovakia   5 days   Lithuania   6 days
Germany   2 days   Slovenia   5 days   Romania   8 days
Denmark   3 days   Croatia   5 days   Bulgaria   8 days
Italy   4 days   Czech Republic 4 days   Malta   8 days
Austria   3 days   Poland   5 days   Cyprus   8 days