Delivery Information
We aim to dispatch your order in a timely manner and are able to offer free* (economy) delivery throughout the UK and the Republic of Ireland. We also offer upgraded delivery service options for those who wish to receive their order quicker.
We import products from all over the world and there could be times when a product is briefly out of stock due to timescales from ordering, to delivery. We aim to mark items out of stock immediately so they cannot be purchased but should the item be out of stock and not reflected on the website, we will notify you immediately or within one working day to provide an estimated delivery date. If that is not an option we will gladly issue a full refund.
If you have a special delivery requirement then please call us on +44 (0) 1764 662111 prior to placing your order, or use the Contact Us form on the web site, and we will do our best to assist.
You will receive an email notifying you of dispatch and should a tracking number be available it will also be provided.
On occasions and at our discretion we will upgrade your order to the faster service but never a slower one.
UK Shipping
Free Shipping for orders over £40
£4.75 Shipping for orders under £40
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Shipping Details
We use a variety of shipping companies including DPD, Royal Mail and TNT depending on what you have ordered. We aim to dispatch orders the same or next working day. Should the items be sent with Royal Mail it will be on their tracked 48 hour service and will require a signature for orders over £100 value. If a courier service is used, it will be dispatched on a next day* service. All courier orders will require a signature and will usually be delivered *Monday to Friday, however you may receive a Saturday or Sunday delivery but this is not normal or guaranteed.These timescales are provided as a guide and are not guaranteed.
International Shipping
DUE TO THE CURRENT PROBLEMS WITH SHIPPING TO THE EU WE HAVE TEMPORARILY SUSPENDED DELIVERIES OF SUPPLEMENTS TO THE EU. EU CUSTOMERS CAN ORDER WATER PRODUCTS ON OUR BIOCERA WEBSITE BIOCERA.CO.UK WE APOLOGISE TO ALL OUR EU CUSTOMERS.
European Union (EU) £9.75
There will be a flat rate charge of £9.75 for countries in the EU. UK has now left the EU therefore VAT/import duties/handling charges may be required in the country of delivery which will be the responsibility of the receiver of the order. Water for Health Ltd will not be responsible for delays caused due to customs delays in the country of the customer. If the receiver fails to collect the parcel from customs/post office/collection point and it is returned to us we will not refund the £9.75 postage charge. It is the responsibilty of purchasers to satisfy themselves that the goods they are ordering can be imported into their country.
Again like the UK we use a variety of shipping companies including DPD, Royal Mail and TNT depending on what you have ordered. We aim to dispatch orders the same or next working day. Orders received before 12 noon will be dispatched the same working day, otherwise it will be the next working day.The service chosen depends on order value, product weight and destination. Should the items be sent with Royal Mail delivery can take up to 20 working days but are often received a lot sooner, particularly for near European countries. Some orders will be sent with a courier and delivery timescales are up to 10 working days. Guidline delivery times will vary from country to country in the EU. Delivery timescales to your country are listed below. These timescales are provided as a guide and not guaranteed. Estimated timescales are based on a working week excluding the day of receipt of your order.
| Transit Time | Transit Time | Transit Time | ||||||||
| Republic of Ireland | 2 days | Spain | 4 days | Finland | 5 days | |||||
| France | 2 days | Portugal | 5 days | Sweden | 5 days | |||||
| Belgium | 2 days | Greece | 8 days | Estonia | 6 days | |||||
| Luxenbourg | 2 days | Hungary | 5 days | Latvia | 6 days | |||||
| Netherlands | 2 days | Slovakia | 5 days | Lithuania | 6 days | |||||
| Germany | 2 days | Slovenia | 5 days | Romania | 8 days | |||||
| Denmark | 3 days | Croatia | 5 days | Bulgaria | 8 days | |||||
| Italy | 4 days | Czech Republic | 4 days | Malta | 8 days | |||||
| Austria | 3 days | Poland | 5 days | Cyprus | 8 days | |||||
Rest of the World £25.00
There will be a flat rate charge for all shipping outside the EU. Orders will be dispatched by courier on a fully tracked service. It is the responsibility of purchasers to satisfy themselves that the goods they are ordering can be imported into their country. Import duties may be required in the country of delivery which will be the responsibility of the receiver of the order. Water for Health Ltd will not be responsible for delays caused due to customs delays in the country of the customer. If the receiver fails to collect the parcel from customs/post office/collection point and it is returned to us we will not refund the £25 postage charge.